Cancel your subscription
To cancel your subscription quickly and free of charge, you just need the email address you used when you subscribed.
Our customer service has two main objectives: to offer you live assistance and an instant cancellation system for your subscription. Our advisors are at your disposal to help you with your subscription or with the use of our platform: whether you are having difficulties using our site or simply requesting information, we will be happy to answer you.
Furthermore, we believe that if it is easy to subscribe to anything, it should be just as easy to suspend your membership. Finally, our services are completely free. So there is no cost to you to contact us or to seek our expertise for advice!
The services of Ideal36
Easily Reachable
We believe that a good customer service should be easy to reach. You can contact us by email, by phone or through a contact form, the choice is yours!
Real Support
We guarantee that you will get in touch with a real person in order to facilitate our exchanges. With us, it is not an automated chat that answers you!
Responsive Service
Your time is precious and we know it. That's why we make it a point of honour to be responsive when you contact us. Our answers always reach you within a reasonable time.
Our expertise to serve you better
We rigorously select our consultants during the recruitment process. As a result, we work with people who are passionate about customer service and driven by the desire to satisfy everyone. We strongly encourage our teams to use the resources we offer them to improve our customer care, response times and analysis of our customers' needs. This is how we manage to set up an individualized method of care that best meets the needs of our clients.